Refund Policy
AimTheTarget sells one-time, fixed-duration digital Passes and digital study products — delivered instantly online, never shipped physically, and never auto-renewed. Checkout is not yet open; this Policy governs purchases from the moment paid access launches. Every account gets a free tier and a free trial first, so you can evaluate the whole product before paying.
1. Instant digital delivery
By completing a purchase you expressly request immediate activation and delivery of the digital service, and delivery begins at activation — normally within minutes of payment confirmation from the gateway. If a successful payment has not activated within 24 hours, email billing@aimthetarget.com with your order reference: we will activate it or refund you in full.
2. No auto-renew, nothing to cancel
A Pass is a single purchase for a fixed validity period. It expires on its own; we never charge you again automatically and no card or UPI mandate is stored for renewals. There is no subscription to cancel — an unpaid order simply lapses, and a completed purchase is governed by the refund terms below.
3. Seven-day refund window
You may request a refund of a Pass within 7 days of purchase, provided it is substantially unused — meaning, since purchase: no more than 10 AI interactions, no more than 1 generated mock test, and no descriptive-answer evaluations. Our systems record feature usage per account; decisions are made on those records and we share the relevant usage summary in our written decision. Requests outside the window or after more than minimal use are not accepted, except the cases in section 4. Individual digital store products are non-refundable once delivered to your library, except the cases in section 4.
4. Always refunded in full
Regardless of the window: you were charged but access was not activated and we cannot activate it within 24 hours of your report; you were charged twice for the same order; you were billed in error; a payment failed but the amount was debited and not auto-reversed within the gateway's standard timeline; or we permanently discontinue the Platform or withdraw a core paid feature in a way that materially defeats an active Pass — in that last case we refund the unused portion pro-rata.
5. How to request & how refunds are paid
Email billing@aimthetarget.com from your registered email (or include your registered mobile number) with the order reference and a brief reason. We acknowledge within 24 hours and give a written decision within 3 business days. Approved refunds are initiated within 2 business days to your original payment method via the payment gateway; after initiation the amount typically reaches you within 5–7 business days depending on your bank (UPI is often faster). Refunds are in INR for the amount paid including its GST component, with no processing fee.
6. What is not refundable
Passes or products outside the terms above, the free trial (it costs nothing), dissatisfaction with an exam outcome (we do not guarantee results, and outcomes are not grounds for refund), accounts terminated for material breach of the Terms, claims of non-usage alone outside the window (validity runs regardless of usage), and requests forming a pattern of abuse such as repeated purchase-and-refund cycles — we may refuse refunds and restrict purchases where we reasonably identify such a pattern.
7. Chargebacks
If you believe a charge is wrong, contact billing@aimthetarget.com first — the cases in section 4 are refunded in full without argument, and most issues resolve within days. Where a chargeback is raised on a payment that was validly charged and delivered, we will contest it with the payment partner using our order, activation and usage records, and may suspend the associated account and entitlements while the dispute is open.
8. Your statutory rights
Nothing in this Policy limits rights that cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019. To escalate a refund decision, write to our Grievance Officer, Aaryan Sharma, at legal@aimthetarget.com — acknowledgement within 24 hours, resolution within 15 days. Payments are collected for FiveUP Tech LLP (operating as AimTheTarget), Wadner DL-724, Hinghaghat Road, Wadner, Wardha, Maharashtra 442301, India; support: +91 72494 43774.